The College of Will Writing – Terms and Conditions


Course bookings must be made through the College website using the booking form.

A booking is not confirmed until you have received a booking confirmation from the College Administrator.

Course Rates, Discounts and Additional Costs

All costs directly associated with a course are detailed on the corresponding course page of the College website.

The College provides all active SWW Members with a discounted rate for selected courses. Non-SWW Members are charged a separate rate. The College may from time to time offer additional discounts at its discretion. The College will check SWW Member status when a booking is made to confirm the correct rate has been applied.

The College permits tutors, speakers, and 3rd parties to offer resources, books and other services on the course which are not included within the advertised rate. You are under no obligation to make additional purchases.

You may be charged any postage costs incurred in addition to the costs for course notes, textbooks or other materials that have to be posted to you.

The College of Will Writing does not charge VAT.


Courses must be paid for in full in accordance with the payment terms on the invoice. Should payment not be made prior to the course start date you will not be permitted to attend.

The College does not offer instalment plans and does not deem any payment made in the form of a deposit or other part-payment as payment for a course.

Cancellations and Refunds

If you are unable to attend a course the booking can be cancelled at any time prior to the course start date. All cancellations should be sent in writing to the College Administrator giving as much notice as possible.

The College’s refund policy is as follows:

  • For cancellations prior to 14 days of the course start date a full refund less an admin charge of £25 will be issued.
  • For cancellations within 14 days of the course taking place no refund will be issued.
  • Non-attendance without providing notice to the College will be treated as a cancellation within 14 days of the course taking place and will be due no refund.

For courses cancelled within 14 days before the course start date the College may at its absolute discretion exercise its right to swap your place to a later running of the same course, or issue a credit towards another course of equal value in lieu of a refund.


You are responsible for ensuring that you are available for the duration of a course and allow enough time to arrive at the College or log into any online session to make the designated start time. For 2-day+ courses, the tutor may advise alternative start and finish times from those initially advertised and attention should be given to any further instructions provided on the day.

If you are unable to make the course start time you must notify the College so that we can arrange for the tutor to be advised as soon as possible. The College and its tutors reserve the right to deny entry to a course any late arrivals who have not given good notice and are under no obligation to go over anything already covered or otherwise catch you up with the other delegates should you not arrive on time.

Distance Learning and Online Courses

Distance learning courses are provided via TalentLMS and places are non-transferable. The College will provide access and support for TalentLMS courses for up to 12 months, after which further charges will apply for each additional 6 months of access required.

Online courses may take place using any platform of the tutor’s choosing, for example Zoom or Microsoft Teams. Joining instructions for online courses will be provided no less than 24 hours before the course start time (unless booked during this time) and you are responsible for checking that all equipment required to join is functioning correctly ahead of the course starting to allow you to join. The College cannot be held responsible if you are unable to access a course due to faulty or otherwise unsuitable equipment.

Residential Course Accessibility

The College building spans two floors with some training suites only accessible by stairs. If for any reason you are unable to access the upper floor, please make it known at the time of booking so alternative arrangements can be made.

The College will make available writing implements and stationery to use during the course, as well as any IT equipment where required.

Dress Code

We aim for all in attendance to be comfortable for the duration of a course, therefore we recommend that business-casual attire be worn. Delegates may exercise their discretion as to how they dress to these requirements however it should be remembered that the College is a professional environment and as such the wearing of clothing with slogans or insignia that could cause offence is strictly prohibited.

Travel and Accommodation

You are responsible for making your own travel and accommodation arrangements. A location map and list of accommodation suggestions will be provided alongside your booking confirmation when attending a course at the College.

Catering and Dietary Requirements

Catering is provided for all residential courses with a single hot option and cold selection available unless explicitly stated otherwise.

If you have any dietary requirements or allergies these must be detailed on your booking form or in writing to the College administrator at the time of booking. If ahead of the course start date your requirements change, you must notify us as soon as possible so arrangements can be made for you.


The College of Will Writing (College) is the training arm for The Society of Will Writers and Estate Planning Practitioners (SWW). All College courses are accredited by the SWW and are eligible for SWW CPD. Completion of select courses may be acknowledged towards entrance credits to the SWW or other industry bodies and is subject to change.

Bespoke Courses

Bespoke residential and online training courses may be negotiated for a minimum of 8 delegates. For bespoke courses held anywhere other than the College building, the organiser will be responsible for hiring a suitable venue and paying any travel and accommodation costs for the tutor in addition to the course fees per delegate.

Certificates, Certification and Examinations

The College will provide you with a CPD certificate for your records following successful completion of a course. You are responsible for retaining a copy of any College certificates. Charges will apply for the reproduction of any lost or misplaced certificates for courses you have attended previously.

Where a course requires the completion of an examination the College will enlist an external examiner to mark papers. Upon achieving the required pass mark your certificate and graded paper will be sent to you. Should you fail to meet the required pass mark you will be offered a re-sit which for each subsequent try you will incur additional charges.

Online CPD

The College makes available to SWW Members a monthly online CPD quiz which is accessible via the Student Login section of the College website. 1-hour Structured SWW CPD will be awarded for successful completion of each quiz. If unsuccessful, 1-hour unstructured SWW CPD will be awarded instead providing the learning materials have been read in full. The College reserves the right to award CPD at its discretion and may suspend or remove access to the Online CPD at any time.

Course Content

All rights in all presentations, documentation and materials published or otherwise made available as part of a course (including but not limited to any documentation packs or audio or audio-visual recording of the course) (“Content”) are owned by us or are included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):

  • Upload any Content into any shared system;
  • Include any Content in a database;
  • Include any Content in a website or on any intranet;
  • Transmit, re-circulate or otherwise make available any Content to anyone else;
  • Make any commercial use of the Content whatsoever; or
  • Use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

The Content does not necessarily reflect the views or opinions of the College. Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by the College or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). The College hereby excludes to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content. To the extent that any Content is made available by the College online the College reserves the right to suspend or remove access to such Content at any time.

Advertising and Recruitment

Advertising and/or recruitment on a course is strictly prohibited unless you have sought and received permission from the College.

Force Majeure Event

This means an event beyond the control of the College, which prevents the College from complying with any of its obligations governed by these Terms and Conditions, and include but are not limited to:

  • act of God (such as, but not limited to, adverse weather, fires, explosions, earthquakes, drought, tidal waves, volcanic eruptions (including ash clouds) and floods);
  • acts or threats of terrorism.

Under these circumstances the College may have to cancel or postpone a course. In the unlikely event a course is cancelled or postponed by the College, notice will be sent in writing to all confirmed bookings and where possible an alternative date will be arranged. Should an alternative date not be possible, or should you wish to cancel the booking instead, a credit can be issued to use towards another course, or a full refund can be provided.

In the event of a cancellation the College will not be liable for any associated costs, including but not limited to accommodation, travel, and IT equipment.


Tel: 01522 687888


Post: The College of Will Writing, Chancery House Whisby Way Lincoln, LN6 3LQ

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