Handling Complaints Professionally
In this month’s CPD paper we will look at what we consider good practice when it comes to dealing with complaints. We will cover how to recognise a complaint, what a member can do to minimise complaints, and what procedures need to be adhered to when dealing with complaints if you are a member of the SWW.
Please be sure to read the provided PDF notes before attempting the quiz.
Click the link below to start the quiz.